All hours expressed below are in HONG KONG time (HKG). |
Account / Service Type | Service Hours | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
HKD Current Account Multi-currencies Statement Savings Account (Hong Kong Dollars) Time Deposit Account (Enquiry) Hong Kong Dollar Savings Account Credit Card Account 1 Foreign Exchange Margin Trading Account (Enquiry) Rate Enquiry Change of PIN PIN Requisition Overseas ATM Cash Withdrawal Settings Message Funds Transfer to Other Local Banks - Electronic Clearing Application for Demand Draft / Cashier Order CyberPayment / Bill Payment / JET Payment Property Loans (Hong Kong) Consumer Loans MPF ATM Card 2 Market Express Insurance e-Statement / e-Advice |
24 hours | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Fund Transfer to Other Local Banks - CHATS
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
Direct Remittance to BEA China Accounts3 |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
Direct Remittance to BEA UK Branch Accounts3 |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
Telegraphic Transfer |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
Telegraphic Transfer - Renminbi 3 |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
Multi-currencies Statement Savings Account (Foreign Currencies)
4 USD Current Account 4 Foreign Currency Savings Account 4 |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
Foreign Exchange Margin Trading Account 5 |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
FX and Precious Metal Margin Trading Services Account 5 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
Funds Transfer within BEA Accounts (Transactions involving CNY) |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
Currency / Equity Linked Deposits Basket Equity Linked Deposits - with Callable and Optional Kick-in Features Single Equity Linked Deposits - with Callable and Optional Kick-in Features Barrier Touch Currency Linked Deposits Callable Interest Rate Index Linked Deposits |
Please click here for details. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
"Cyberbanking - Internet" Hotline (852) 2211 1321 |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||
Personal Information |
|
Remarks: | |
1. | For credit card related enquiries, please call "Credit Card
24-hour Customer Service Hotline" on |
2. | For ATM card annual fee payment, online service hours is 7:00 a.m. to 21:00 p.m. from Monday to Friday and 7:00 a.m. to 15:00 p.m. on Saturday except public holidays. |
3. | This service is not available on Public Holidays of Hong Kong, Mainland China or United Kingdom. |
4. | Balance enquiries of foreign currencies and fund transfer of same foreign currencies are available for 24 hours. |
5. | For Foreign Exchange Margin Trading Account, only funds transfer
and statement requisition are applicable. For foreign exchange dealing,
please call "FX Margin Hotline" |