Service Hours

All hours expressed below are in HONG KONG time (HKG).
Account / Service Type Service Hours
HKD Current Account
Multi-currencies Statement Savings Account (Hong Kong Dollars)
Time Deposit Account (Enquiry)
Hong Kong Dollar Savings Account
Credit Card Account 1
Foreign Exchange Margin Trading Account (Enquiry)
Rate Enquiry
Change of PIN
PIN Requisition
Overseas ATM Cash Withdrawal Settings
Message
Funds Transfer to Other Local Banks - Electronic Clearing
Application for Demand Draft / Cashier Order
CyberPayment / Bill Payment / JET Payment
Property Loans (Hong Kong)
Consumer Loans
MPF
ATM Card 2
Market Express
Insurance
e-Statement / e-Advice
24 hours
Fund Transfer to Other Local Banks - CHATS
- HKD CHATS
- Renminbi (CNY) CHATS
 
Mon - Fri : 09:45 - 16:00
Mon - Fri : 09:45 - 16:00
Direct Remittance to BEA China Accounts3
Mon - Fri : 09:00 - 15:00
Direct Remittance to BEA UK Branch Accounts3
Mon - Fri : 09:00 - 15:00
Telegraphic Transfer
Mon - Fri : 09:00 - 17:00
Telegraphic Transfer - Renminbi 3
Mon - Fri : 09:00 - 14:00
Multi-currencies Statement Savings Account (Foreign Currencies) 4
USD Current Account 4
Foreign Currency Savings Account 4
Mon - Fri : 09:00 - 20:30
Sat : 09:00 - 13:00
Foreign Exchange Margin Trading Account 5
Mon - Fri : 07:00 - 03:30 of the next day
FX and Precious Metal Margin Trading Services Account 5
- FX & Precious Metals
- FX Options
Mon 07:00 - Sat 03:30
Mon - Fri : 09:00 - 03:00 of the next day
Funds Transfer within BEA Accounts (Transactions involving CNY)
Mon - Fri : 09:00 - 17:00
Sat : 09:00 - 13:00
Time Deposit:    
- Deposit Enquiry
- HKD Placement and Uplift
- FCY Placement and Uplift
- Add or Edit Maturity Instruction
     
24 hours    
Mon - Sat : 09:00 - 19:00
Mon - Fri : 09:00 - 19:00
Mon - Sat : 09:00 - 19:00
Currency / Equity Linked Deposits
Basket Equity Linked Deposits - with Callable and Optional Kick-in Features
Single Equity Linked Deposits - with Callable and Optional Kick-in Features
Barrier Touch Currency Linked Deposits
Callable Interest Rate Index Linked Deposits 		Please click here for details.
"Cyberbanking - Internet" Hotline
(852) 2211 1321
Mon - Fri : 09:00 - 21:00
Sat : 09:00 - 17:00
Bonds & Notes:    
- Securities Account Enquiry
- Rate Enquiry
- Order Placement
- Weekly Order Enquiry
- Order Cancellation
  
Certificates of Deposit
- Securities Account Enquiry
     
24 hrs    
Mon - Fri : 09:00 - 19:00
Mon - Fri : 09:00 - 12:00 & 14:00 - 16:00
Mon - Fri : 24 hrs
Mon - Fri : 09:00 - 12:00 & 14:00 - 16:00
     
     
24 hrs    
Gold Trading
Gold Account Enquiry
Mon - Fri : 09:00 - 17:00
24 hrs
Personal Information
Mon - Sat : 09:00 - 20:00

Remarks:
1. For credit card related enquiries, please call "Credit Card 24-hour Customer Service Hotline" on (852) 3608 6628.
2. For ATM card annual fee payment, online service hours is 7:00 a.m. to 21:00 p.m. from Monday to Friday and 7:00 a.m. to 15:00 p.m. on Saturday except public holidays.
3. This service is not available on Public Holidays of Hong Kong, Mainland China or United Kingdom.
4. Balance enquiries of foreign currencies and fund transfer of same foreign currencies are available for 24 hours.
5. For Foreign Exchange Margin Trading Account, only funds transfer and statement requisition are applicable. For foreign exchange dealing, please call "FX Margin Hotline" (852) 2211 1688. Please call FX Margin Hotline for enquires of trading hours on public holidays.